Return and Refund policy
Return and refund includes all products of MOKAY company.
All our products are subject to a return and rexchanges policy without exception in accordance with the terms and conditions stipulated on this page.
Returns or exchanges can be made if the product is in the same original condition upon purchase and is wrapped in the original packaging and has never been used or opened.
The request for refund shall be made within three (3) days from the date of receipt and no application will be considered after the period has expired.
Please call and request a return or exchange to customer service or via email
In case of requesting a return or exchange, please photograph the product and send it to the email, and specify the city, address and order number
The product is replaced by a second one free of charge in the event that the product was malfunctioning or has industrial faults or does not work according to the agreed upon declaration of the product and the product page
The amount is returned to the customer in full in the event that the product that he connected is completely different with the product description on the product page of our website or by our advertisement and we are not responsible for any expectations of the use of the products by the customer that we did not mention on the product offer page
. The amount is retrieved and 30% deducted from it or a value of no less than 500 Ksh if the customer does not want the product and has no defect and no problem mentioned
Refunds are made by transferring the financial value to the customer's bank account